Etsy is a global online marketplace for handmade and vintage items where you can buy and sell unique items from independent sellers around the world. With over 50 million active buyers and 1.7 million active sellers, Etsy has become the go-to place for those looking for one-of-a-kind products. And if you’re an Etsy seller, you’re probably familiar with the occasional negative review. If you want to learn how to delete a negative comment on Etsy, DoNotPay can help.
DoNotPay is an AI-powered service that helps users dispute legal disputes ranging from minor claims to immigration issues and more. Created by Joshua Browder, DoNotPay’s latest innovation includes removing negative comments from Etsy. If you have been wronged because of negative comments and you want revenge, the DoNotPay service is the solution you need.
Can I Delete Fake Reviews On Etsy?
Unfortunately, removing negative reviews on Etsy is difficult. But DoNotPay takes the hassle out of dealing with such issues as it provides a free and direct way to dispute unfair reviews on Etsy. Users can easily win their case by completing the simple steps outlined by DoNotPay’s AI technology.
How To Deal With Negative Reviews
False reviews are one thing, but sometimes negative reviews are really valid and you might want to get rid of them. Before we look into reporting them, the best way to handle valid negative reviews is to reverse them, and here are a few tips for doing just that:
Don’t Overload Yourself
Treat negative review as a learning opportunity to improve your service and let customers know you’ve noted it.
Identify Common Themes and Patterns
Evaluate negative reviews, find out what problems your customers have with your products, and do something to deal with complaints.
Quickly Respond to Negative Reviews
Reassure customers that their comments are received and thank them for their feedback.
Choose Your Battle
At no point engage with online trolls who only want to tarnish your business. Going with them will not benefit you in any way. If you receive negative comments that are actually unfair and false, it’s time to report them.
How To Report A Fake Etsy Review
The first step in appealing an unfair Etsy review is to flag or report it. To do this, please follow these steps:
- Go to the user’s profile.
- Select the report option.
- Select Report Not True.
- Fill in the form and submit.
What To Do If Etsy Won’t Delete A Review
Etsy will not delete a review from your listing that does not violate Etsy policies. However, if the review does not please you, it does not mean that you can not do anything about it. How to overcome this problem? Here are a few ways:
- Contact the buyer and ask why they left you a negative review.
- Ask the recipient to remove the review.
- Ask your customers to flag inappropriate comments and then try to remove them.
- Direct customers to your policies, terms and conditions, or shopping policies so they have an idea of what a positive review looks like for you and make sure it complies.
- Contact Etsy directly. The Etsy platform has a feature called Report This Store that allows other users to report a bad experience with a seller. In this case, it’s a good idea to contact the platform directly and try to explain your situation.
- Contact your local consumer protection agency.
How To Remove A Review On Etsy Using DoNotPay
If Etsy didn’t delete a fake or inappropriate review, DoNotPay can handle it for you. DoNotPay will first send your written request to Etsy’s support team and will automatically generate and submit the documents required for the appeal. Note that DoNotPay does all the paperwork for you, as it ensures you only provide the information necessary for your situation.
Etsy’s Five-Star Review System
Before you start writing a review, you should be familiar with Etsy’s five-star review system. Etsy uses a five-star review system where one star is the lowest rating and five is the highest. Under Etsy’s feedback system, you are free to allocate stars that best represent your purchase and your overall experience with the seller. There is also a text field where you can provide additional information about your experience.
Write detailed reviews on Etsy if you want to help other shoppers. You can provide details on the following aspects of your experience:
- Product quality: Is it as described by the seller? Does it match the images on Etsy?
- Seller: Is the seller responsive? Did the seller offer a positive experience?
- Shipping: Did the product arrive within the estimated delivery time? Did it come undamaged?
Why You Can’t Review Some Items On Etsy
Want to leave feedback but wonder why there isn’t a “Review this item” option for certain products? You can leave an Etsy review only if you meet the criteria below.
You made the order with an account, new or existing, registered on Etsy. The order is still within Etsy’s 100-day review window starting from the estimated delivery date of the order. For digital items, it starts 100 days after downloading the file. The 100-day window does not pause even if you have an open case for an order. You can leave comments on Etsy only for orders that do not have open cases. You must purchase the product through Etsy’s website or mobile application.
How To Leave Feedback On The Etsy Website?
When leaving a review, make sure your feedback focuses solely on your experience with the seller. Avoid involving any issues with the postal service or shipping company as Etsy shop owners have no control over these.